Product care, brewing guidance and store policies for Epoca's own brands, Ecolution and Primula. For anything about a specific order or a product problem, our customer service team is on 561-353-3900 or customerservice@epoca.com.
Safety recall notices are at epoca.com/minifridgerecall. If you believe a product is unsafe, stop using it and contact us.
Ecolution is one of Epoca's own brands. These answers cover the cookware itself, whichever retailer you bought it from.
Ecolution cookware is made from materials like aluminum and stainless steel, with non-stick or ceramic coatings designed for everyday cooking.
Yes. Ecolution cookware is made without PFOA, lead, or cadmium.
Hand wash with warm soapy water, avoid metal utensils, and cook on low to medium heat to extend coating life.
Non-stick pans do not require traditional seasoning, but lightly oiling before first use can help maintain performance.
While some non-stick cookware may be dishwasher safe, hand washing is recommended to preserve the coating and extend its lifespan.
Ceramic cookware features a ceramic-based non-stick coating that allows for easy food release and simple cleanup.
To care for ceramic cookware, use low to medium heat, avoid metal utensils, and hand wash after use.
Ceramic cookware works well for eggs, vegetables, sautéed dishes, and everyday meals that benefit from easy release.
Low to medium heat is recommended for non-stick cookware to protect the coating and ensure even cooking.
You can deep fry in non-stick cookware using moderate heat and proper oil levels, though stock pots are best for frequent deep frying.
Large stock pots are great for soups, stews, boiling pasta, blanching vegetables, and deep frying. Full usage ideas here:.
Fluted cake pans promote even baking and create decorative presentation for cakes and savory dishes.
Turkey roasters can be used for baking bread, slow-cooking meals, and preparing large-batch recipes.
Food can stick if heat is too high or the coating is worn. Using proper heat levels and utensils can help prevent sticking.
The lifespan of non-stick cookware depends on care and usage. Avoid overheating and abrasive cleaning to extend longevity.
Primula is one of Epoca's own brands. These are brewing and technique answers, and they apply however you bought the product.
Use finely ground coffee, fill the bottom chamber to the valve with water, apply medium heat, and remove from heat once brewing finishes.
A fine grind similar to table salt works best for balanced extraction.
You can make lattes, cappuccinos, Americanos, and more using stovetop espresso.
Manual grinders give you better control over grind consistency for espresso, pour‑over, and French press.
Espresso can taste bitter if the grind is too fine, water is too hot, or extraction runs too long.
Weak espresso often comes from a coarse grind or underfilling the basket.
Medium to dark roast beans are commonly used for espresso due to their bold flavor and lower acidity.
Use coarse‑ground coffee, cold water, and steep 12–24 hours for smooth flavor.
Cold brew is steeped cold for smoother flavor, while iced coffee is brewed hot then chilled.
Portable cold brew bottles are insulated and include built‑in filters for strength control.
Adjust strength, milk, and sweeteners for your taste.
Cloudy cold brew can result from fine grounds or agitation during brewing. Use coarse grounds and gentle pouring.
Cold brew concentrate typically stays fresh up to 7 days when refrigerated in a sealed container.
Melting ice can dilute flavor. Brew stronger coffee or use coffee ice cubes.
Froth hot or cold milk using short pulses and a circular motion. Step‑by‑step guide:.
Milk frothers work for lattes, cappuccinos, matcha, hot chocolate, and iced drinks.
Use cold milk, keep the frother just below the surface, and avoid over‑frothing.
Reusable accessories are durable and designed for both hot and cold beverages.
Milk froths best when cold and fresh. Skim or 2% milk froths more easily than heavy cream.
Yes. Oat, almond, and soy milks labeled “barista” froth best.
Yes. Cold milk frothing works well for iced lattes and cold brew drinks.
Use the right water temperature and steep time for your tea type.
Loose leaf tea delivers fuller flavor and better infusion.
Brew hot or cold tea and infuse fruit or herbs for custom flavor.
Durable materials, easy pouring, and heat control matter.
Over-steeping or overly hot water can cause bitterness. Follow tea-specific steep times:.
Store tea in an airtight container away from heat, light, and moisture.
Cloudiness can occur when tea cools quickly. This is natural and doesn’t affect taste.
IMPORTANT: everything in this section applies ONLY to orders placed on ecolutionhome.com or primulaproducts.com, which are Epoca's own shops. Most Ecolution and Primula owners bought from a retailer instead, and in that case the retailer's own shipping and returns policy applies, not ours.
Yes. We run rotating promotions throughout the year. If a promotion is active, eligible discounts will apply automatically at checkout unless a code is listed.
Only one discount code can be applied per order unless otherwise noted.
Double-check spelling and any minimum purchase or product exclusions. If it still won’t apply, contact us and we’ll help.
We accept the payment methods shown at checkout (major credit/debit cards and other accelerated options where available).
No. We do not offer cash on delivery at this time.
We’ll do our best if you contact us quickly. Once an order is processed or shipped, changes and cancellations may not be possible.
Check spam/junk folders first. If you still don’t see it, contact us with your name and the email used at checkout and we’ll confirm your order status.
This can happen if billing details don’t match or your bank blocks the transaction. Try again, use a different payment method, or contact your bank for approval.
Yes. Enter your preferred shipping address during checkout.
Most orders process within 1–2 business days (excluding weekends and holidays).
We currently ship primarily through FedEx. We are transitioning to USPS for select orders. Your carrier and tracking link will be provided once your order ships.
Shipping costs are calculated at checkout based on your address and order details.
When your order ships, you’ll receive an email with tracking details. Tracking may take up to 24 hours to update after the label is created.
If your order hasn’t shipped yet, we may be able to update it. Contact us as soon as possible with your order number and the corrected address.
First, check around your delivery location and with household members or neighbors. If you still can’t locate it, contact us and we’ll help you investigate with the carrier.
Carrier delays can happen due to weather, volume, or routing issues. If tracking hasn’t updated for several days, contact us and we’ll assist.
Sometimes, yes,especially for multi-item orders. If items ship separately, you’ll receive separate tracking details.
International availability depends on the destination. If international shipping is offered, options and rates will appear at checkout.
Reach out through our Contact Us page with your order number and we’ll help.
We accept returns within 90 days of delivery for unused items in their original packaging, unless otherwise noted in our Returns Policy.
Items that are used, damaged due to misuse, or missing original packaging/components may not be eligible. See our Returns Policy for full details.
Contact us with your order number and the item(s) you’d like to return. We’ll provide the next steps and return instructions.
After we receive and inspect your return, refunds are typically issued within 3–10 business days to the original payment method (timing can vary by bank).
Original shipping charges are typically non-refundable unless the return is due to our error (wrong item, damaged/defective on arrival).
In most cases, the fastest option is to place a new order and return the original item. Contact us and we’ll help coordinate the best solution.
Contact us right away with your order number and photos of the item and packaging. We’ll work quickly to resolve it.
Contact us with your order number and a description (and photos if possible). We’ll make it right.
Return shipping depends on the reason for the return. If the return is due to our error, we’ll help cover return shipping. Otherwise, return shipping may be the customer’s responsibility.
Use our Contact Us page and include your order number so we can help faster.
Still stuck? Customer service is on 561-353-3900 or customerservice@epoca.com. For partnership, licensing, press or creator inquiries, use the Partner With Us form.